Impact you can count in front doors.
Our measure is homes kept safe, warm, compliant and occupied — for decades. The framework below is how we hold ourselves to that, and how partners can hold us to it too.
Three pillars, all inspectable.
Warm homes, lower bills.
- Refurbishment-first: reusing existing homes rather than building carbon into new ones.
- Energy performance improved at refurbishment, with retrofit planned across the hold.
- Damp, mould and ventilation engineered out, not painted over.
Settled people, stronger places.
- Homes let to the people on the community's waiting list, never to the open market.
- Security of tenure by design — the home is held for the long term.
- Resident voice through panels, and support with money, health and wellbeing.
Duties in plain language.
- Clear accountability from board to patch, with a documented scheme of delegation.
- Compliance evidenced on the platform, ready for audit at any time.
- Honest reporting — the numbers partners see are the numbers we run on.
The numbers we report to partners.
Portfolio reporting covers the measures below, home by home, with the evidence behind each one available on request.
Gas, electrical and fire certificates in date across the portfolio, with remedials tracked to closure.
EPC profile at acquisition and after refurbishment, and the retrofit programme across the hold.
Time from handover to let, and occupancy across the portfolio — an empty home helps no one.
Repair completion times, damp and mould response, and whether the fix held.
Reporting supports partners’ own ESG and social-value returns, in the formats their boards and funders expect.
Ask for the reporting pack.
Partners can see exactly what portfolio reporting looks like — measures, cadence and evidence — before signing anything.